Privacy Policy

Auditfiling.com ("we", "our", or "us") is a product of Cloudsat Pvt. Ltd. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website or mobile application.

1. Information We Collect

• Personal Information: Name, email address, phone number, address, PAN, etc.
• Login Information: User ID, password, and email for account access and verification.
• Tax Information: Income, deductions, dependents, and other financial details for return preparation and e-filing.
• Device & Usage Data: IP address, device type, OS, browser, usage behavior, and referral source.

2. How We Use Your Information

• Provide and improve our services
• Facilitate tax preparation and filing
• Contact you with confirmations, updates, and support
• Improve app performance and user experience
• Ensure legal and regulatory compliance
• Process payments (if applicable)

We do not sell, rent, or share your personal or tax information with third parties for marketing purposes.

3. Data Sharing

Your data may be shared only with:

• Authorized government portals for tax filing
• Operational service providers (e.g., payment gateways, analytics)
• Law enforcement or legal authorities when required

All such parties are bound by confidentiality agreements.

4. Data Security

• Encrypted data transmission (SSL)
• Access-controlled secure data storage
• Regular security audits
• Trained employees with confidentiality agreements

5. Data Retention

We retain your data only as long as necessary for service delivery or regulatory compliance. You may request deletion at any time.

6. User Rights

• Access and correct your data
• Request deletion
• Withdraw consent

Contact our Grievance Officer to exercise these rights.

7. Use of E-Return Intermediary (ERI) Services

We may access the following through ERI services with your authorization:

• ITR retrieval services
• Filing submission services
• Other APIs authorized by the Income Tax Department

8. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

9. Policy Updates

We may update this Privacy Policy. Changes will be posted here. Significant updates may be notified via app or email.

10. File and Media Access Permissions

a. Why We Request Access

We may ask for access to your device’s storage to:

• Upload documents and media
• Download and save generated files
• Preview documents

b. Types of Files

• Images/media for profile or documents
• PDFs for conversion or viewing
• Downloaded/generated reports

c. Permission Types

• READ/WRITE_EXTERNAL_STORAGE (Android ≤ 10)
• READ_MEDIA_* (Android 13+)
• Scoped Storage (Android 11+)

d. How We Handle Your Data

Your files are accessed only locally and never uploaded or stored without your explicit action.

e. User Control

You can deny file/media permissions, which may limit certain features.

f. Compliance

We comply fully with Google Play’s Data Safety and Permissions policies using Android’s latest APIs.

11. Grievance Officer Contact